Contact Us

We're here to help! Just keep in mind that we may not the appropriate contact for every issue.

What we can help you with

Planning and Implementation
of virtualized learning environments (so-called labs)
Support and Teaching Assistance
in the conduct of lab exercises
Technical Consulting
on issues regarding feasibility and implementation options
Questions and Inquiries
regarding our network labs

To ensure efficient support, add all necessary details such as the resource you're using, what you're trying to achieve and what isn't working (including error messages and screenshots) to your inquiry.

What we can't help you with

Resources not provided by Lab Services
e.g., notebooks, self-provisioned VMs
Contact the manual ✨
Lecture related questions
e.g., "I can't find the exercise document on ILIAS"
Contact Modulverantwortlicher
Web Services hosted under *
e.g., ILIAS
Contact IT Services
Software related questions
e.g., Office 365 (incl. email), Teams, Zoom
Contact IT Services
HSLU Campus Networks
e.g., WiFi (hslu, eduroam, EEE)
Contact IT Services
Room Infrastructure
e.g., projectors, visualizers, streaming setup
Contact Facility Management